Online Returns Policy
Items purchased from the CAMILLA e-boutique may be returned for a refund within 14 days of delivery. There are no exchanges on items purchased from the CAMILLA eBoutique.
The refund will be issued back to the original method of payment used at checkout, provided that following conditions are met:
- Goods are returned within 14 days from delivery date
- Proof of purchase is provided (transactional receipt or invoice)
- Items are not marked as FINAL SALE - NO EXCHANGES - NO RETURNS
- · Items are, in our reasonable opinion, in their original condition, meaning that:
- All tags are still intact
- Items are in their original packaging
- Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches)
- Swimwear must have the hygiene seal intact and the item must be in original condition
Please note: Items marked FINAL SALE – NO EXCHANGES – NO RETURNS are not eligible for change of mind returns, but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.
In- Store Returns Policy
In-boutique purchases can be returned to any CAMILLA Boutique within 14 days of purchase date.
The refund will be issued back to the original method of payment used at checkout, provided that following conditions in are met:
- Goods are returned within 14 days of purchase date
- Proof of purchase is provided (transactional receipt or invoice)
- Items are not marked as FINAL SALE - NO EXCHANGES - NO RETURNS
- Items are, in our reasonable opinion, in their original condition, meaning that:
- All tags are still intact
- Items are in their original packaging
- Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches)
- Swimwear must have the hygiene seal intact and the item must be in original condition
Please Note: Sale items purchased from a CAMILLA Boutique are considered FINAL SALE and are not eligible for change of mind returns but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.